Cookie Policy

This Cookie Policy explains how Tocala ("we," "us," or "our") uses cookies and similar technologies when you visit our online learning platform. This policy describes what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences in accordance with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

What Are Cookies

Cookies are small text files that are placed on your device when you visit our educational platform. They help us provide you with a better learning experience by remembering your preferences, tracking your progress through courses, and improving our online education services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our online learning platform to function properly and cannot be disabled. They enable core functionality such as:

User authentication and account management
Course enrollment and progress tracking
Shopping cart functionality for course purchases
Security features and fraud prevention
Language preferences and accessibility settings

Analytics Cookies

We use these cookies to understand how students interact with our educational content and platform:

Course completion rates and learning analytics
Popular course content and user engagement metrics
Website performance and technical optimization
Student learning patterns and behavior analysis
A/B testing for educational content improvement

We use Google Analytics and similar services that comply with Canadian privacy requirements.

Marketing Cookies

These cookies help us deliver personalized educational content and relevant course recommendations:

Personalized course recommendations based on learning history
Targeted educational content and promotional materials
Social media integration and sharing functionality
Remarketing for abandoned course enrollments
Email marketing campaign optimization

Educational Platform Specific Cookies

Our online learning platform uses specialized cookies to enhance your educational experience:

Learning Progress: Tracking course completion, quiz scores, and learning milestones
Personalization: Customizing learning paths based on your skill level and interests
Interactive Features: Enabling discussion forums, live classes, and collaborative learning tools
Assessment Tools: Saving quiz progress, exam attempts, and certification status
Mobile Learning: Synchronizing progress across devices for seamless learning

Cookie Consent and Management

In compliance with Canadian privacy laws, we obtain your consent before using non-essential cookies. You can manage your cookie preferences at any time.

How to Control Cookies

You have several options to manage cookies:

Cookie Banner: Use our cookie consent banner to accept or decline non-essential cookies
Browser Settings: Configure your browser to block or delete cookies
Account Settings: Manage cookie preferences in your Tocala account dashboard
Opt-out Tools: Use third-party opt-out tools for analytics and marketing cookies

Third-Party Cookies

Our educational platform may include third-party services that set their own cookies:

Google Analytics for learning analytics and platform optimization
Social media platforms for content sharing and community features
Payment processors for secure course purchases
Video hosting services for educational content delivery
Customer support chat services

Updates to This Policy

We may update this Cookie Policy to reflect changes in our online learning services, legal requirements, or privacy practices. We will notify registered users of significant changes through email or platform notifications.

Contact Information

If you have questions about our use of cookies or this policy, please contact us:

Email: [email protected]

Subject: Cookie Policy Inquiry

This Cookie Policy is designed to comply with Canadian privacy laws including PIPEDA and applies specifically to our online education services. For information about how we handle your personal data, please review our Privacy Policy.