Terms of Service
1. Acceptance of Terms
By accessing and using Tocala's online learning platform, you agree to be bound by these Terms of Service and all applicable Canadian laws and regulations. If you do not agree with any part of these terms, you may not use our educational services.
2. Description of Services
Tocala provides online educational services including but not limited to:
- Interactive online courses and learning modules
- Educational content delivery through digital platforms
- Student progress tracking and assessment tools
- Live virtual classroom sessions and webinars
- Educational resources and downloadable materials
- Student support and tutoring services
3. User Account and Registration
To access our online learning services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Be at least 13 years of age or have parental consent
- Update your information as necessary to keep it current
- Notify us immediately of any unauthorized account access
4. User Responsibilities and Conduct
As a user of our online learning platform, you agree to:
- Use the platform solely for legitimate educational purposes
- Respect intellectual property rights of all course materials
- Maintain academic integrity and avoid plagiarism
- Not share login credentials with unauthorized parties
- Engage respectfully with instructors and other students
- Not attempt to hack, disrupt, or damage our systems
- Comply with all applicable Canadian federal and provincial laws
5. Prohibited Activities
The following activities are strictly prohibited:
- Unauthorized distribution or resale of course content
- Creating multiple accounts to circumvent restrictions
- Harassment or inappropriate behavior toward other users
- Uploading malicious software or harmful content
- Attempting to reverse engineer our platform
- Using automated systems to access our services
6. Payment Terms and Refunds
For our online learning services:
- All prices are listed in Canadian dollars (CAD) and include applicable taxes
- Payment is required prior to course access unless otherwise specified
- Refunds may be available within 14 days of purchase for unused courses
- Subscription services will auto-renew unless cancelled
- We reserve the right to modify pricing with 30 days notice
7. Intellectual Property Rights
All educational content, including courses, videos, texts, and assessments, are protected by Canadian copyright law. Users are granted limited access for personal educational use only. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
8. Service Limitations and Availability
While we strive to provide continuous access to our online learning platform:
- Services may be temporarily unavailable for maintenance
- We do not guarantee uninterrupted access to courses
- Technical issues may occasionally affect platform performance
- Course availability and content may change without notice
- We reserve the right to discontinue services with reasonable notice
9. Privacy and Data Protection
We collect and process personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Our detailed privacy practices are outlined in our Privacy Policy, which forms part of these terms.
10. Limitation of Liability
To the maximum extent permitted by Canadian law, Tocala's liability is limited as follows:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for services
- We do not guarantee specific educational outcomes or results
- Users assume responsibility for their own learning progress
- Nothing in these terms excludes liability for gross negligence or willful misconduct
11. Account Termination
We reserve the right to suspend or terminate accounts for violations of these terms, including academic dishonesty, inappropriate conduct, or non-payment. Users may cancel their accounts at any time through their account settings or by contacting support.
12. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Canada and the province in which you reside. Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with Canadian arbitration rules, except where prohibited by law.
13. Modifications to Terms
We may update these Terms of Service periodically to reflect changes in our services or applicable laws. Users will be notified of significant changes via email or platform notifications. Continued use of our services after such modifications constitutes acceptance of the updated terms.
14. Contact Information
For questions about these Terms of Service or our online learning platform, please contact us at:
Email: [email protected]
By using Tocala's online learning platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.