Privacy Policy
Last updated: February 02, 2026
At Tocala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.
1Information We Collect
Personal Information
- • Name, email address, and contact information
- • Account credentials and profile information
- • Payment and billing information for course purchases
- • Educational background and learning preferences
Learning Data
- • Course enrollment and completion records
- • Quiz scores, assignments, and assessment results
- • Learning progress and time spent on courses
- • Discussion forum posts and interactions
- • Video viewing history and engagement metrics
Technical Information
- • IP address, browser type, and device information
- • Usage patterns and navigation data
- • Cookies and similar tracking technologies
- • System logs and error reports
2How We Use Your Information
Educational Services
- • Provide access to online courses and learning materials
- • Track learning progress and issue certificates
- • Personalize learning recommendations
- • Facilitate instructor-student communications
Platform Operations
- • Process payments and manage subscriptions
- • Provide customer support and technical assistance
- • Improve platform functionality and user experience
- • Send important updates and notifications
3Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Course Instructors
Your learning progress and assessment results with enrolled course instructors for educational purposes.
Service Providers
Trusted third-party services for payment processing, hosting, analytics, and customer support.
Legal Requirements
When required by Canadian law or to protect our rights and safety.
4Your Privacy Rights
Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the following rights:
Access & Portability
Request access to your personal information and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Withdrawal of Consent
Withdraw consent for processing, though this may limit access to our services.
5Data Security and Storage
Security Measures
- • Industry-standard encryption for data transmission and storage
- • Secure Canadian data centers with regular security audits
- • Multi-factor authentication and access controls
- • Regular security training for our team members
- • Incident response procedures and breach notification protocols
Your personal information is primarily stored on servers located in Canada. When we use third-party services that may process data outside Canada, we ensure adequate protection through contractual safeguards.
6Cookies and Tracking
We use cookies and similar technologies to enhance your learning experience:
Essential
Required for platform functionality
Analytics
Help us improve our services
Performance
Optimize loading and functionality
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
7Children's Privacy
Our services are not directed to children under 13. If you are under 18, please obtain parental consent before using our platform. We comply with applicable Canadian laws regarding minors' privacy protection.
8International Users
While our services are primarily designed for Canadian users, international learners may access our platform. By using our services from outside Canada, you consent to the transfer and processing of your information in Canada under Canadian privacy laws.
9Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or platform notifications at least 30 days before they take effect.
10Contact Information
Questions About Your Privacy?
We're here to help with any privacy-related concerns or requests.
Privacy Officer
We will respond to your privacy requests within 30 days as required by Canadian law.